Troubleshooting
Troubleshooting
By Support1 author12 articles
How to Send Log Files for Troubleshooting in Eddie Desktop AppGo to the "Help" menu and choose "Submit logs for support"
Workaround for files of short durationCreate a timeline with all the short clips and then import the timeline
Supported File Formats / Codecs / ContainersEddie AI supports videos in specific containers and codecs
VPN/Firewalls can cause import failsIf you are on a work computer where there is a VPN/Firewall blocking importing to Eddie, your projects will fail
Multi-Track Audio Support - DetailsEddie can support multi-track audio when you import clips via Premiere/Resolve and using the Eddie extension
Video Playback - Issues, SolutionIf the video player isn't playing your audio/video, change the playback option by clicking the gear icon on the bottom-right of the video player
Hack to import audio filesDrop audio files onto a timeline in DaVinci Resolve / Adobe Premiere and then import that timeline into Eddie
Your video is "black"The top track in your multicam clip is enabled but empty leading to a black video when it is flattened in the transcoding
Why can't I export my Rough Cut editYou need to complete the edit of all the beats first and get to Final Cut. Then you can export.
Vertical Export Supported / Not SupportedEddie does not export to vertical if you imported into Eddie multicams/timelines
Low res when exporting to MP4Go to the Settings > Transcode Resolution > 1080p
SSO / SAML Sign-In for Eddie AIEddie AI supports Single Sign-On (SSO) and SAML authentication for enterprise teams that want secure, centralized access management.