Eddie

Go to the "Help" menu and choose "Submit logs for support"

How to Send Log Files for Troubleshooting in Eddie Desktop App

If you have a browser extension that stops 'autoplay' of videos, this may be causing the issues of playback on Eddie

Video playback isn't working

Create a timeline with all the short clips and then import the timeline

Workaround for files of short duration

Eddie AI supports videos in specific containers and codecs

Supported File Formats / Codecs / Containers

If you are on a work computer where there is a VPN/Firewall blocking importing to Eddie, your projects will fail

VPN/Firewalls can cause import fails

Eddie currently only supports processing audio that's on track 1

Track 1 Audio Only

Support

Troubleshooting

About Eddie

Download Eddie for Mac/PC

Find answers and get help from Intercom Support and Community Experts

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