Getting Started & Quick Tips
Important prerequisites and guidelines before you start using Eddie.
By Support1 author34 articles
- Get Started with Eddie: A Quick OverviewSome quick tips to get going
- Download: Eddie Desktop Application | Mac / WinSwiftly import with seamless import/export from Premiere, Resolve, and FCP
- How to sign up/login in the Eddie appClick "Sign in with Google" or "Sign In with Email/Password"
- Create a New ProjectClick the "New Project" button at the top left to create a new edit project in Eddie
- What Eddie Doesn’t Support (Yet)Learn what features Eddie doesn’t support yet—and what to expect in future updates.
- Example Prompts for EddieBe specific with your desired outcome and add detailed context: you'll receive better edits
- Edits from Multicam InterviewsEddie can create edits from your multicam interview footage
- Using Proxies With Eddie AITo make importing faster into Eddie or if there's an unsupported format that you want to circumvent, create proxies. Here's how.
- Open a Share Link in desktop appYou can open a share link in Eddie Mac/Win by clicking the dropdown arrow beside "New Project" in the sidebar and then pasting the share link in
- Backgrounder: Give Eddie context before you importAdd research links and treatment/brief documents to a Docs/Stringouts project so Eddie understands your story—not just your footage.
Intermediate Tips
Tips for once you're already using Eddie
- Logout from EddieExpand the project panel at the left and then choose the gear icon at the footer to logout
- Recover a deleted editEddie keeps every version of your project, so a deleted edit can be brought back. Ask Eddie to restore it. Two things do not come back.
- Transcoding location on your computerChange the "Temp Storage" location that Eddie uses
- How to delete projects in Eddie appOpen the project list side panel. Hover over the project name to reveal the trash icon and then click the trash icon.
- Understanding Local Data Storage in EddieEddie stores projects locally for faster performance—use share links to access them on other devices.
- How to check for updatesOpen the Eddie app (Mac/PC) and click the menu "Eddie AI" and select "Check for updates..."
- Edit Project NameThe project name in the main pane is editable
- Dark mode, light modeChange the setting by clicking the gear icon at the bottom left
- How to Import Media from Frame.io into EddieYou can swiftly import media from your Frame.io account to Eddie so Eddie can edit them
- Skip transcoding stepEddie transcodes video for AI analysis. If you media meets some conditions, Eddie will skip the transcoding which may make importing faster
- Import from IconikEddie supports easy importing of your media assets from Iconik
- How to create "Paper Edits" from interviewsCreate a paper edit by using Docs/Stringouts mode and choosing "Chat to my transcript" and then pasting the script into the prompt box and asking Eddie to cut the footage…
Troubleshooting
Troubleshooting
- How to Send Log Files for Troubleshooting in Eddie Desktop AppGo to the "Help" menu and choose "Submit logs for support"
- Workaround for files of short durationCreate a timeline with all the short clips and then import the timeline
- Supported File Formats / Codecs / ContainersEddie AI supports videos in specific containers and codecs
- VPN/Firewalls can cause import failsIf you are on a work computer where there is a VPN/Firewall blocking importing to Eddie, your projects will fail
- Multi-Track Audio Support - DetailsEddie can support multi-track audio when you import clips via Premiere/Resolve and using the Eddie extension
- Video Playback - Issues, SolutionIf the video player isn't playing your audio/video, change the playback option by clicking the gear icon on the bottom-right of the video player
- Hack to import audio filesDrop audio files onto a timeline in DaVinci Resolve / Adobe Premiere and then import that timeline into Eddie
- Your video is "black"The top track in your multicam clip is enabled but empty leading to a black video when it is flattened in the transcoding
- Why can't I export my Rough Cut editYou need to complete the edit of all the beats first and get to Final Cut. Then you can export.
- Vertical Export Supported / Not SupportedEddie does not export to vertical if you imported into Eddie multicams/timelines
- Low res when exporting to MP4Go to the Settings > Transcode Resolution > 1080p
- SSO / SAML Sign-In for Eddie AIEddie AI supports Single Sign-On (SSO) and SAML authentication for enterprise teams that want secure, centralized access management.