Getting Started & Quick Tips
Important prerequisites and guidelines before you start using Eddie.
By Support1 author30 articles
Get Started with Eddie: A Quick OverviewSome quick tips to get going
Download: Eddie Desktop Application | Mac / WinSwiftly import with seamless import/export from Premiere, Resolve, and FCP
How to sign up/login in the Eddie appClick "Sign in with Google" or "Sign In with Email/Password"
Create a New ProjectClick the "New Project" button at the top left to create a new edit project in Eddie
What Eddie Doesn’t Support (Yet)Learn what features Eddie doesn’t support yet—and what to expect in future updates.
Example Prompts for EddieBe specific with your desired outcome and add detailed context: you'll receive better edits
Edits from Multicam InterviewsEddie can create edits from your multicam interview footage
Using Proxies With Eddie AITo make importing faster into Eddie or if there's an unsupported format that you want to circumvent, create proxies. Here's how.
Open a Share Link in desktop appYou can open a share link in Eddie Mac/Win by clicking the dropdown arrow beside "New Project" in the sidebar and then pasting the share link in
Intermediate Tips
Tips for once you're already using Eddie
Logout from EddieExpand the project panel at the left and then choose the gear icon at the footer to logout
Transcoding location on your computerChange the "Temp Storage" location that Eddie uses
How to delete projects in Eddie appOpen the project list side panel. Hover over the project name to reveal the trash icon and then click the trash icon.
Understanding Local Data Storage in EddieEddie stores projects locally for faster performance—use share links to access them on other devices.
How to check for updatesOpen the Eddie app (Mac/PC) and click the menu "Eddie AI" and select "Check for updates..."
Edit Project NameThe project name in the main pane is editable
Dark mode, light modeChange the setting by clicking the gear icon at the bottom left
How to Import Media from Frame.io into EddieYou can swiftly import media from your Frame.io account to Eddie so Eddie can edit them
Skip transcoding stepEddie transcodes video for AI analysis. If you media meets some conditions, Eddie will skip the transcoding which may make importing faster
Troubleshooting
Troubleshooting
How to Send Log Files for Troubleshooting in Eddie Desktop AppGo to the "Help" menu and choose "Submit logs for support"
Workaround for files of short durationCreate a timeline with all the short clips and then import the timeline
Supported File Formats / Codecs / ContainersEddie AI supports videos in specific containers and codecs
VPN/Firewalls can cause import failsIf you are on a work computer where there is a VPN/Firewall blocking importing to Eddie, your projects will fail
Multi-Track Audio Support - DetailsEddie can support multi-track audio when you import clips via Premiere/Resolve and using the Eddie extension
Video Playback - Issues, SolutionIf the video player isn't playing your audio/video, change the playback option by clicking the gear icon on the bottom-right of the video player
Hack to import audio filesDrop audio files onto a timeline in DaVinci Resolve / Adobe Premiere and then import that timeline into Eddie
Your video is "black"The top track in your multicam clip is enabled but empty leading to a black video when it is flattened in the transcoding
Why can't I export my Rough Cut editYou need to complete the edit of all the beats first and get to Final Cut. Then you can export.
Vertical Export Supported / Not SupportedEddie does not export to vertical if you imported into Eddie multicams/timelines
Low res when exporting to MP4Go to the Settings > Transcode Resolution > 1080p
SSO / SAML Sign-In for Eddie AIEddie AI supports Single Sign-On (SSO) and SAML authentication for enterprise teams that want secure, centralized access management.