Eddie

Get Started with Eddie: A Quick Overview

Swiftly import with seamless import/export from Premiere, Resolve, and FCP

Download: Eddie Desktop Application | Mac / Win

Click "Sign in with Google" or copy the sign in link into your preferred browser

How to sign up/login in the Eddie app

Click the "New Project" button at the top left to create a new edit project in Eddie

Create a New Project

Learn what features Eddie doesn’t support yet—and what to expect in future updates.

What Eddie Doesn’t Support (Yet)

Be specific with your desired outcome and add detailed context: you'll receive better edits

Example Prompts for Eddie

Eddie can create edits from your multicam interview footage

Edits from Multicam Interviews

To make importing faster into Eddie or if there's an unsupported format that you want to circumvent, create proxies. Here's how.

Using Proxies With Eddie AI

You can open a share link in Eddie Mac/Win by clicking the dropdown arrow beside "New Project" in the sidebar and then pasting the share link in

Open a Share Link in desktop app

Support

Important prerequisites and guidelines before you start using Eddie.

Getting Started & Quick Tips

Expand the project panel at the left and then choose the gear icon at the footer to logout

Logout / Login

Change the "Temp Storage" location that Eddie uses

Transcoding location on your computer

Open the project list side panel. Hover over the project name to reveal the trash icon and then click the trash icon.

How to delete projects in Eddie app

If you're having issues with playback of video in Eddie, turn off video-related browser extensions

Using Eddie with Browser Video Extensions: What You Need to Know

Eddie stores projects locally for faster performance—use share links to access them on other devices.

Understanding Local Data Storage in Eddie

Open the Eddie app (Mac/PC) and click the menu "Eddie AI" and select "Check for updates..."

How to check for updates

The project name in the main pane is editable

Edit Project Name

Change the setting by clicking the gear icon at the bottom left

Dark mode, light mode

You can swiftly import media from your Frame.io account to Eddie so Eddie can edit them

How to Import Media from Frame.io into Eddie

Intermediate Tips

Go to the "Help" menu and choose "Submit logs for support"

How to Send Log Files for Troubleshooting in Eddie Desktop App

If you have a browser extension that stops 'autoplay' of videos, this may be causing the issues of playback on Eddie

Video playback isn't working

Create a timeline with all the short clips and then import the timeline

Workaround for files of short duration

Eddie AI supports videos in specific containers and codecs

Supported File Formats / Codecs / Containers

If you are on a work computer where there is a VPN/Firewall blocking importing to Eddie, your projects will fail

VPN/Firewalls can cause import fails

Eddie currently only supports processing audio that's on track 1

Track 1 Audio Only

Troubleshooting

About Eddie

Download Eddie for Mac/PC

Find answers and get help from Intercom Support and Community Experts

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